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As a key member of our ServiceNow technical team, this position plays a critical role in both the implementation of new modules as well as the maintenance/continuous improvement of existing modules. The Analyst works with platform users from internal customer teams to understand the business needs and recommend solutions. This position is then responsible for configuring the platform to meet these requirements. This may involve working closely with a Software Implementation (SI) vendor or other team members on larger projects and independently on smaller initiatives.
As part of the ServiceNow Technical team, extend Bain’s emerging ServiceNow platform by implementing critical new capabilities and developing/coding required extensions
Maintain and optimize ServiceNow implementation through thoughtful and timely system administrator duties.
Maintain a current and comprehensive understanding of the ServiceNow platform.
Assist with knowledge transfer within Bain’s ServiceNow team and lead knowledge transfer with internal customers.