Bain & Company Inc

Senior Knowledge Specialist, CME practice

Job Location India-Gurgaon
Job ID
2020-4618
Posted Date
11/3/2020
Category
Product, Practice & Knowledge Department
Type
Regular Full-Time

WHO WE ARE

 

Bain & Company is a global consultancy that helps the world’s most ambitious change makers define the future. Across 59 offices in 37 countries, we work alongside our clients as one team with a shared ambition to achieve extraordinary results, outperform the competition and redefine industries. We are passionate about achieving results for our clients (our public clients have historically outperformed the stock market 4:1).

 

We are proud to be consistently recognized as one of the world's best places to work, a champion of diversity and a model of social responsibility. We are currently ranked the #1 consulting firm on Glassdoor’s Best Places to Work list, and we have maintained a spot in the top four on Glassdoor's list for the last 12 years. We believe that diversity, inclusion and collaboration is key to building extraordinary teams. We hire people with exceptional talents, abilities and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally.  We are publicly recognized by external parties such as Fortune, Vault, Mogul, Working Mother, Glassdoor and the Human Rights Campaign for being a great place to work for diversity and inclusion, women, LGBTQ and parents.

 

WHO YOU’LL WORK WITH

 

You’ll join the CME Team within Product, Practice and Knowledge (PPK) department – please find more detail on these groups below.

 

  • Product, Practice and Knowledge (PPK): Over the past two decades, Bain’s Industry and Capability areas of expertise have formalized into Practices within the PPK group, and are integral to how Bain wins and delivers results to its clients. Each Practice is led by a Global Practice Leader and Regional Practice Leaders, who are client-facing Partners with partial allocation to these servant-leader roles. The Practice “business” is led day-to-day by a dedicated Practice Vice President, Practice Directors, and Practice Consultants, Knowledge Specialists, and Knowledge Associates. Together they collectively identify, create and leverage “best of Bain” content, expertise, and commercial strategies
  • Telco or CME (Communications, Media, Entertainment) practice: We serve telcos around the world, helping them to better understand their customers, build superior networks, find a sustainable path to growth and achieve cost leadership while maintaining a high-performance organization.

WHAT YOU’LL DO

 

Sr. Knowledge Specialists play a critical role in supporting Bain’s ability to deliver outstanding results for our clients. Knowledge Management is important to harness the best of our consulting staffs’ individual and collective expertise, and to make it available to our broader firm.

 

This position is a full-time role, working closely with the Practice Manager, and other Sr. Knowledge Specialists on the team.

 

Lead the capture and sharing in Asia Pacific region

  • Capture and process knowledge onto our global intranet platform from client development and case team efforts
  • Coordinate with other Sr. Knowledge Specialists to identify cross practice content priorities and identify gaps in the knowledge base
  • Communicate with case teams and practice affiliates to understand work and solicit most relevant content
  • Manage metadata to facilitate user searching
  • Package and codify our best thinking into insights
  • Collaborate with practice team members to fill content gaps through new product development and deployment
  • Manage and maintain practice page(s) on the intranet; ensuring our best materials are represented and shared
  • Oversee Knowledge Associate or Junior Knowledge Associate in managing and maintaining the knowledge base

 

Advise consulting staff during selling and serving activities to deliver extraordinary value to our clients

  • Arm client development and case teams with the “latest and greatest” perspectives
  • Advise teams on how to use various products in various selling and serving situations

 

Support Practice Leadership team and Practice Director as they develop Practice strategy, insights, and drive operations

  • Assist with affiliate communication, including cases to feature in newsletters and calls
  • Support other ad-hoc IP development and operations

 

Actively contribute to the practice and broader PPK team

  • Participate in (and sometimes lead) global team trainings, group projects, experience sharing, mentoring, and other initiatives
  • Assign, review, and provide feedback on junior practice member’s work. Provide input into day to day workplan for junior team members and provide coaching and development

 

SKILLS AND EXPERIENCE

  • 4 to 6 years of experience with post graduation & 6 to 8 years with undergraduation in a professional services firm, ideally with exposure to one or more of the following disciplines: consulting, research and analysis, knowledge management, strategic planning, business development, product development, marketing, and/or project management
  • You’re passionate about change management topics
  • You’re intellectually curious
  • You have strong analytical abilities and experience bringing innovative and ‘outside the box’ approaches to problem solving
  • You enjoy working in a fast-paced and sometimes demanding environment, and you have the ability to juggle multiple priorities
  • Attentive to detail and very organized. You’re known for your high-quality work
  • You can self-motivate and work autonomously, while appreciating guided coaching and collaborative teaming
  • Superior customer service attitude
  • You keep a positive mindset and high levels of energy and enthusiasm
  • Strong communication and presentation skills. You can engage with senior business executives and team with colleagues across the globe and in different time zones
  • Strong proficiency in Microsoft Excel, PowerPoint, and Word

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