Bain & Company is the management consulting firm that the world’s business leaders come to when they want results. Bain advises clients on strategy, operations, information technology, organization, private equity, digital transformation and strategy, and mergers and acquisition, developing practical insights that clients act on and transferring skills that make change stick. The firm aligns its incentives with clients by linking its fees to their results. Bain clients have outperformed the stock market 4 to 1. Founded in 1973, Bain has 58 offices in 37 countries, and its deep expertise and client roster cross every industry and economic sector.
Bain's Next-Generation Software Solutions (NGSS) team’s mission is to develop and support digital solutions for Bain consultants and clients, so they get to better, faster insights and results.
Our team manages software product development, ongoing support, customer success, technical services, and technical operations.
This role will support and advise case teams and clients on the deployment and ongoing usage of ARC, Bain’s Transformation program management software. The role will own the management of deployments for assigned clients, and act in advisory capacity to case teams and clients on both ARC usage and related Transformation methodologies. The role will also ensure ongoing client success with the software by solving any client issues (for both users and administrators).
This role will require some travel to customer and team locations
Service management and delivery - IP advisory and software selection
Service management and delivery - Case team and client training
Service management and delivery - Project management and ongoing support
Software product awareness