Bain & Company Inc

Analyst, TSG Business Process Enablement (CRM New Delhi)

Job Location India-New Delhi
Job ID
2021-5239
Posted Date
6/18/2021
Category
Hidden (8730)
Type
Regular Full-Time

Company Overview

Bain & Company is the management consulting firm that the world’s business leaders come to when they want results. Bain advises clients on strategy, operations, information technology, organization, private equity, digital transformation and strategy, and mergers and acquisition, developing practical insights that clients act on and transferring skills that make change stick.  The firm aligns its incentives with clients by linking its fees to their results. Bain clients have outperformed the stock market 4 to 1. Founded in 1973, Bain has 58 offices in 37 countries, and its deep expertise and client roster cross every industry and economic sector.

 

Department Overview

Bain’s firm strategy and mission to out-team, out-innovate, and out-grow as we play for #1 hinges on a world-class, customer-centric technology experience. The Business Process Enablement team’s vision is to become a trusted advisor to business on technology; understand the core business processes and provide technology consultation to solve business challenges; and ensure the business value is defined, realized, optimized and recognized. The BPE team is a trusted partner to the functions, addressing cross functional challenges and focusing on end-to-end business processes.

 

Position Summary

The Analyst, Business Process Enablement assists in the support and maintenance of marketing and commercial operations systems at Bain, including CRM, Price Configurator, and other systems. Responsibilities include general systems maintenance; technical configuration of new and existing modules; business requirements gathering; bug tracking and resolution; development of documentation and training; and collaborating with vendors and internal customer groups.

Current systems support, maintenance, and continuous improvement

  • Coordinate with customer groups and BPE team on general systems’ maintenance, issue and enhancement tracking and prioritization
  • Work closely and align with BPE team on enhancement request prioritization
  • Work closely with internal customers to gather data and review customer needs/requirements and translate into comprehensive system designs and processes
  • Develop and maintain (via technical configuration) systems’ forms, fields, views, dashboards, integrations, etc. as related to customer enhancement requests and bug fixes including working with external vendors and professional services as needed
  • Work closely with external vendors, professional services partners, internal TSG teams, customer groups and end-users to triage technical issues through resolution
  • Monitor system processes (e.g. synchronization, workflows) to identify issues impacting end-users
  • Conduct data conversion and system testing
  • Develop documentation, training materials, reports
  • Proactively communicate technical updates (including issue status and learnings) to end-users, customer groups and BPE team as needed
  • Develop and maintain technical documentation and training materials of applications, policies, procedures
  • Ensure integrity of systems including periodic testing and data checks
  • Maintain user security

Future systems roadmap (including Integrated CRM pipeline platform)

  • Actively participate as a member of the cross functional project team, including supporting team during critical system implementations and upgrades. This may include doing technical configuration work, being involved in data workstream, reporting as needed, business requirements gathering, business process development, bug fixes, QA/testing, communication/documentation creation, etc.

  • 3-6 years of overall experience in Consulting or other professional services environment, including 2-3 years of marketing technology experience (e.g., CRM, Marketing Automation, other MarTech design/development).
  • Administrator knowledge of CRM systems (preferably SalesForce).
  • Proven strong logic, analytical and technological skills.
  • Demonstrated experience with technical system configuration and integrations.
  • Exceptional problem solving, organizational, detail-orientation required.
  • Strong communication skills with a customer service orientation and an ability to work well with all levels of the organization.
  • Self-starter with ability to work both independently and collaboratively in cross-functional teams.
  • Ability to meet deadlines, prioritize assignments, manage multiple tasks simultaneously and deal with confidential information required.
  • Exceptionally strong time management and prioritization skills in a multi-tasking environment.
  • Ability to work flexible hours in order to collaborate with global team and for high priority issue resolution.
  • High performance and standards as demonstrated by academic or previous job experience.

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