Bain & Company Inc

Associate, Knowledge Management

Job Location IN-New Delhi
Job ID
2021-6026
Posted Date
11/15/2021
Category
Knowledge Management
Type
Regular Full-Time

You’ll join the Product, Practice and Knowledge (PPK) department as part of the Knowledge Management team that support a range of industry and capability practice areas.
The global PPK group is a key function, which helps to identify, create, and leverage “best of Bain” content, expertise, and also helps Bain practice areas develop commercial strategies. The Knowledge Management team is critical to harnessing the best of our consulting staffs’ individual and collective expertise, making it possible for us to deliver extraordinary results for our clients.

Knowledge Associates support global knowledge management within an industry or capability Practice by:
• Managing and preparing content contributions to the global knowledge base
o Removing confidential information from client engagement materials and standardizing those as per Bain standards (sanitizing & disguising)
o Writing abstracts and tagging materials to ensure Bain case teams can find the right content easily within Bain’s internal knowledge base
o Posting content on Bain’s internal knowledge base so that the materials can be leveraged by global teams working on similar topics
o Ensuring case teams follow compliance guidelines when submitting case summaries, proposals etc.
o Overseeing the sanitizing & disguising efforts performed by the Junior Knowledge Associate team for the practice, coaching on practice-specific requirements and ensuring quality requirements are met
• Managing the quality of content by identifying duplicative content, storylining content and archiving lower usage content from the knowledge base
• Supporting the creation and periodic refresh of select practice content, credentials, and the Practice area pages overall
• Perform practice analytics using tools including Alteryx/Tableaux and Excel to provide insight for Practice operational activities
• Supporting Knowledge Specialists to create and distribute regular newsletters to Practice affiliates on latest cases, proposals, practice knowledge and IP developments
• Maintaining Practice trackers, databases and affiliate lists/profiles
• Supporting Knowledge Specialists with answering straightforward requests and knowledge capture tasks like taking and uploading notes from calls with consulting teams

MBA’s with 0-2 years of experience OR first-class undergraduate with 2-3 years of experience in a professional services / research / consulting set up (minimum scores of 70% in 10th and 12th standards)
• Good business judgement to be able to work independently within a remote set-up while working with multiple global stakeholders
• Eye for detail and good command of English. Ability to spot small inconsistencies and fix them as per Bain standards
• Strong analytical and problem-solving skills
• Comfortable with application of MS-Office toolkit (Excel, PPT, Word), ability to learn new tools such as Alteryx and Tableau
• Go getter attitude – someone who can work independently or with minimum supervision
• Ability to communicate confidently with global audiences; participates thoughtfully during team meetings and updates
• Flexibility to work closely with teams in a global setting. This may require working non-standard hours
• Proven coach and mentor to juniors
• Proactive, resourceful and efficient
• Demonstrates the highest levels of professionalism

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